Customer Account Coordinator (Manufacturing)

Job Title: Customer Account Coordinator (Manufacturing)
Contract Type: Permanent
Location: Trafford, Greater Manchester
Salary: Up to £24000 per annum + + Bonuses
Reference: J914912_1657192354
Contact Name: Kelly Newell
Contact Email:
Job Published: July 07, 2022 12:12

Job Description

Customer Account Coordinator (Chemical Manufacturing)

Salary £24,000 Plus Bonuses

Permanent Contract



Due to exciting growth, we are recruiting for a Customer Service Administrator to join our successful Commercial team. For the ideal candidate, we are looking to get you started ASAP.

Your Role Summary/Purpose

As part of the internal sales team, you will actively promote the Chemicals name, products, and services into a global market.
Carry out multiple duties including Order processing, Production oversight, Transport & Logistics, and Invoicing.
Provide all the relevant copies of COAs, POD, raw material collection.
Be the internal face for the customers and ensure orders and expectations are met.

Your New Role

As Customer Service Administrator, you will take responsibility for managing and carrying out all related matters for the customers through conference calls, one-2-one calls and via email.
The business is looking for a clear communicator, confident, self-motivated and proactive candidate with enthusiasm, a passion for sales and putting customers first. Suitable candidates will have the ability to prioritise multiple orders and allocate stock to meet all customer expectations.

Your Duties/ Areas of Responsibility

Internal focus for identified customers.
Inputting orders.
Order acknowledgment (Confirmation of completion & collection date/ amending orders, tracking date movements & communicating to customers).
Create and send certificate of authenticity / collection notes to customers.
Manage Customer Release Notes.
Generate invoices to customers.
Dealing with customer complaints.
Regular dialogue with customers by phone, email and face to face meetings to develop strong relationships.
Quarterly customer forecast/offtake (Check, Plan and allocate stock).
Monthly stock report to be generated and sent to customers.
Understand customers market and align the business to deliver their expectations.
Proactively ring customers to encourage placement of new sales orders.
Assist in organising exhibitions, attending as required.
Other tasks as required by your manager.

Desired Characteristics

A strong customer service background within manufacturing (chem/pharma/plastics/food)
Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work.
Work on own initiative but realise the need for the whole team to get the business done.
Excellent communication skills, written and verbal.
Excellent interpersonal skills.
Have excellent administration, planning, organisational and time keeping skills.
Positive "Can Do" attitude to challenge and deliver customer expectations.
Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
Chemical knowledge desirable.

Contractual Benefits

Monday - Friday 8am-5pm
25 days holiday + bank holidays
3% pension, Laptop
Full training given

To Apply

Please click on the link to apply, ensuring all your contact information is up to date.
We look forward to receiving your application.



Kelly Newell

Manufacturing Divisional Manager


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