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Customer Advisor

Job Title: Customer Advisor
Contract Type: Temporary
Location: Leicester, Leicestershire
Industry:
Salary: Up to £13.00 per hour
Reference: J911257_1638187497
Contact Name: Lauren Price
Contact Email: laurenprice@russell-taylor.co.uk
Job Published: November 29, 2021 12:04

Job Description

Customer Advisor

Russell Taylor is actively recruiting a temporary vacancy for a Customer Advisor to work in Leicester.

Role Description:
* Respond to incoming customer calls.
* Accurately record customer data and provide a first-call resolution service wherever possible.
* Send details of any enquiries or complaints, to the relevant operations team.
* Drive the resolution of complaints, liaising with the operations team, to meet the key D+1 (48 hour) KPI.
* Establish and maintain good professional working relationships within the team, operations and Cadent.
* Keep customers updated and informed of the progress of their enquiry/complaint.
* Maintain accurate and comprehensive data records.
* Always follow defined work management and company processes policies.
* Learn, retain, extend, and apply basic understanding of gas mains replacement.

Specific Requirements:
* Contact centre and/or customer service background.
* Experience of working in a fast-paced environment.
* Experience of dealing with enquiries and complaint handling.
* Strong communication skills, both verbal and written.
* Experience of CRM systems and Microsoft packages.
* Knowledge and experience of using SAP - desirable but not essential.
* Gas industry experience - desirable but not essential.
* Confident and customer focused.
* Committed to putting customers first and achieving high levels of satisfaction.
* Empathic, able to see someone else's point of view, be all inclusive.
* Adopts and maintains positive language and a 'can do' approach to customer challenges.
* Actively seek to build relationships at all levels; to be collaborative and sharing.
* Teamwork, understand the importance of working together and supporting colleagues.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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