I am recruiting for a Customer care advisor to join the housing division of my client based in West Lancashire.
Working from head office and reporting to a Customer care manager this is an excellent opportunity to become the central point of contact for customers, owning all day-to-day liaison with them.
This rewarding role, will include handling incoming calls, emails and letters and ensuring any issues that customers raise are resolved quickly and amicably. You will also be responsible for co-ordinating technicians and sub-contractors, ensuring work has been carried out to customers' satisfaction and keeping records up-to-date.
The successful Customer Care Advisor will deliver an excellent level of customer service meeting the needs of homeowners after the sale.
You will also discuss any complaints, queries, questions from the customer providing response within a timely manner. The customer care advisor will provide support and scheduling for sub-contractors and operatives and will speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
Sitting at the heart of the customer relations process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a housebuilding or construction business will be required.
As a Customer Care Advisor you must have experience and preferably will have worked on a construction site before.
What's most important though is that you genuinely care about every customer - and will always go the extra mile to deliver an exceptional service.
If you have the skills and experience outlined above and would like to be considered for this position please apply now or contact Aisling Groarke on 01517375560 for more information.