Customer Demand Manager SAP (FMCG)

Job Title: Customer Demand Manager SAP (FMCG)
Contract Type: Permanent
Location: Irlam, Greater Manchester
Salary: Excellent contractual benefits
Reference: J908217_1620145727
Contact Name: Kelly Newell
Contact Email:
Job Published: May 04, 2021 17:28

Job Description

Customer Demand Manager SAP (FMCG)

£45,000 - £50,000 DOE


We are recruiting for our client, a hugely successful FMCG business near Salford, as they look to expand their Customer Service and Supply Chain Team. Their market is thriving, they are a completely safe business to join even during these challenging global times. Joining our client as their new Customer Demand Manager will not only offer you an incredible platform for your career but will also offer you job security within a great team with fantastic contractual benefits.

Your New Role

As our new Customer Demand Manager, you will have direct management responsibility for both the demand management and SOP teams.

The Demand Management team are responsible for planning and forecasting demand for manufactured and purchased goods based on historical sales, current trends and customer plans. We strive to implement a collaborative forecasting approach to help ensure product availability and minimize inventory exposure working with most of the key major retailers.

The SOP team process all orders that come in from our customers, some via EDI, some via e-mail and phone, dealing with any supply issues and working with the warehouse team to plan loadings.

They will be responsible for high level forecasting analysis (period and year end reviews) and liaison internally with commercial to ensure a robust process for forecast review is conducted to give the best visibility to the rest of the business for financial and capacity planning.

Your Key Responsibilities

Demand Management
Forecast Review - Proposing forecast changes, maintaining stock levels, analysing trends,
Customer promotional forecasts - analyse and challenge figures where appropriate
Maintain promotional history
Collate data for period and year end forecast reviews
Use of demand plans in SAP

Assisting with order processing during busy periods.
SAP super User - Ability to problem solve any system issues relating to SD master data and sales orders within SAP
Master data maintenance

Management of processes and people across both teams
Support head of SCP&P as needed
Good knowledge of all customer accounts to provide holiday cover
Manage weekly KPI reports for both functions

Previous experience in the same or similar role is essential. Working knowledge of SAP as an ERP business solution is also essential.

The job requires excellent communication skills, an enquiring and analytical mindset and good attention to detail. You will also need to be a strong people manager. A high level of competency in Excel required for this role and ideally the candidate will have knowledge of SAP and have worked in an FMGC environment previously.

Contractual Benefits of becoming our Customer Demand Manager

- Annual bonus scheme - Discretionary based on business KPI's
- Training and development
- Health Shield - After 12 months service
- Pension - company contribution in line with AE
- Generous holiday entitlement
- Company day holiday
- Vouchers and wine at Christmas
- Staff Discounted Shop
- Free on-site car parking

How To Apply

Please click on the link to apply ensuring all of your contact details and information are thoroughly up to date.

I look forward to receiving your application.



Kelly Newell
Manufacturing Divisional Manager

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