Customer Service Advisor (Construction)

Job Title: Customer Service Advisor (Construction)
Contract Type: Permanent
Location: St. Helens, Merseyside
Salary: Up to £25000 per annum + Excellent Contractual Benefits
Reference: J913967_1653058701
Contact Name: Samanta Furnkranz
Contact Email:
Job Published: May 20, 2022 15:58

Job Description

Customer Service Advisor (Construction)

St. Helens

Salary £ 25,000 per annum


We are hiring an experienced Customer Service Advisor to join our client's Customer Service Team based in St. Helens.

As a Customer Service Advisor, you will be providing sales support to Customers, External Sales Team and Contractors and will work as part of a fast-paced Customer Service Team ensuring project requirements are fulfilled from initial quotation to materials being delivered on to site.

This position has a probationary period of 6 months with the prospect of permanent.

Working together with external sales team and contractors, processing orders, checking project margins, issuing quotations, managing projects to help strengthen relationships with customers which are regularly involved in projects.

Your Main Duties and Responsibilities:

  • Processing customer orders in a timely, accurate and professional manner.
  • Liaising with relevant departments to ensure a speedy delivery.
  • Checking project margins.
  • Issuing quotations.
  • Checking specification against customer requirements.
  • Arranging transport and dealing with Haulier / Site delivery issues.
  • Dealing with day-to-day customer service calls and requirements.
  • Responding to verbal pricing requests and product information.
  • Dealing with a high volume of incoming emails and calls.
  • Problem Solving.
  • Logging and resolving customer Invoice queries relating to the sales ordering process and product quality.
  • Visiting customers with the ASM / Business Manager, at their own premises or at site.
  • Ability to build relationships with contractors to create a strong working relationship.
  • Handling/Dealing with customer complaints and passing them on to a manager if required.

Your Skills and Qualifications:

  • A knowledge of Construction products and Sales Order Processing in a B2B environment.
  • Good communication skills with a friendly approach are needed.
  • An understanding and knowledge of technical products and items of a technical nature would be beneficial.
  • Ability to work under high pressure with an excellent attention to detail is a must.
  • Detailed product knowledge to assist customers in the correct selection and application of products, preferably construction products (product training will be provided).
  • A high degree of professionalism and a good understanding of specifier, contractor and merchant relationships is required, with the ability to communicate at each of these levels where necessary.
  • Ability to prioritise work according to demand and work alongside Area Sales Managers priorities to deliver customer service excellence.
  • To work in a fast-paced department with tight deadlines.
  • Strong knowledge of Microsoft office package and strong computer literacy skills.
  • Experience of at least 3 years office-based Customer Service is essential.

Your Contractual Benefits:

25 days per annum + bank holidays

39 hours per week

8:30am - 5.00pm Monday to Thursday,

8:30am - 4:00pm Friday.

Half an hour for lunch

To Apply:

Please click on the link to apply ensuring all your contact information and CV are fully up to date.

We look forward to receiving your application.

Thank you.


Samanta Furnkranz

Manufacturing Recruitment Consultant

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