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Customer Service Co-ordinator

Job Title: Customer Service Co-ordinator
Contract Type: Permanent
Location: Stone, Staffordshire
Industry:
Salary: £17000 - £18000 per annum
Reference: J911397_1643021313
Contact Name: Lauren Price
Contact Email: laurenprice@russell-taylor.co.uk
Job Published: January 24, 2022 10:48

Job Description

Customer Service Co-ordinator
Location - Stone
Salary - £17k-18k per annum

Russell Taylor is actively recruiting a Customer Service Co-ordinator to work for an established Engineering System Integrator in Stone. We are ideally looking for candidates with Administration and Customer Service skills / experience.

Role description:
* Carry out administrative jobs - photocopying, typing, book meeting rooms etc.
* Answer phone calls, messages in relation to the service department.
* Schedule the activities for the Service Engineers.
* Liaise with clients and engineers that all paperwork has been provided.
* Ensure all required parts for the services are available.
* Organise the service engineers travel and accommodation.
* Prepare the correct documentation for quotations and services.
* Raise Sales Orders/Purchase Request/MRP Demands within SAP/Mari Project in accordance with correct purchasing and sales procedures.
* Be responsible for the process of contract renewals through to contract completions.
* To control ad hoc maintenance/repair visits for the service department according to the customers' requirements.
* Work towards Level 3 in Business Administration.

Essential Requirements:
* Capable on a computer including Microsoft Office.
* Good verbal and communication skills.
* Positive attitude to multi-tasking.
* Organisational skills.
* High level of attention to detail.
* Previous experience of working within a Customer Service role.

Desirable Requirements:
* Full clean driving licence.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k