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Customer Service Co-ordinator

Job Title: Customer Service Co-ordinator
Contract Type: Permanent
Location: Stone, Staffordshire
Industry:
Salary: £17000 - £18000 per annum
Reference: J911397_1644833502
Contact Name: Lauren Price
Contact Email: laurenprice@russell-taylor.co.uk
Job Published: February 14, 2022 10:11

Job Description

Customer Service Co-ordinator

Location - Stone, Staffordshire

Russell Taylor is actively recruiting a Customer Service Co-ordinator to work for an established Engineering System Integrator in Stone. We are looking for candidates with Administration and Customer Service skills / experience.

The company offers many benefits:

  • Attractive salary
  • Benefits package
  • Opportunity for training and professional development
  • Enjoyable and exciting career in a growing company
  • 33 days annual leave
  • 6% Employer Pension contribution
  • Life insurance at 4x salary
  • Free flu vaccinations

You will be:

  • Carrying out administrative jobs - photocopying, typing, book meeting rooms etc.
  • Answering phone calls and messages in relation to the service department.
  • Scheduling the activities for the Service Engineers.
  • Liaising with clients and engineers that all the paperwork has been provided.
  • Ensuring all required parts for the services are available.
  • Organising the service engineers travel and accommodation.
  • Preparing the correct documentation for quotations and services.
  • Raising Sales Orders/Purchase Request/MRP Demands within SAP/Mari Project in accordance with correct purchasing and sales procedures.
  • Responsible for the process of contract renewals through to contract completions.
  • Controlling ad hoc maintenance/repair visits for the service department according to the customers' requirements.
  • Working towards your Level 3 in Business Administration.

You must have:

  • Good verbal and communication skills.
  • A positive attitude to multi-tasking.
  • Good organisational skills.
  • A high level of attention to detail.
  • Previous experience of working within a Customer Service role.
  • A high level of computer literacy including Microsoft Office.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k