Customer Service Coordinator (Chemical Manufacturing)
£20,000 Plus Bonuses
Due to exciting growth we are recruiting for a Customer Service Coordinator to join their successful Commercial team. For the ideal candidate, we are looking to get you started ASAP.
Our client is a World Class manufacture and supplier of surfactants and associated chemicals for the personal care, cosmetics, HI&I and many industrial applications. They offer an impressive wide range of chemical manufacturing capabilities on behalf of its global customer base.
They are part of a dynamic group of businesses engaged in the development, manufacture and distribution of chemical intermediates for Personal Care, Household Care and Industrial applications.
They have a hugely exciting future with plans to grow the business dramatically over the next 3 years which will have a fantastic impact on the development and internal promotion of their employees.
If this sounds like the a business and a team that you would like to join and become an integral part of this exciting journey… this could be your new role!
Your New Role Summary/Purpose
As part of the internal sales team you will actively promote our Chemicals name, products and services into a global market.
Carry out multiple duties including Order processing, Production oversight, Transport & Logistics and Invoicing.
Provide all the relevant copies of COAs, POD, raw material collection.
Be the internal face for our customers and ensure orders and expectations are met.
Your New Role
As a Internal Account Coordinator you will take responsibility for managing and carrying out all related matters for our customers through conference calls, one-2-one calls and via email.
The business is looking for a clear communicator, confident, self-motivated and proactive candidate with enthusiasm, a passion for sales and putting customers first. Suitable candidates will have the ability to prioritise multiple orders and allocate stock to meet all customer expectations.
Duties/ Areas of Responsibility
Internal focus for identified customers.
Order acknowledgment (Confirmation of completion & collection date/ amending orders, tracking date movements & communicating to customers).
Create and send certificate of authenticity / collection notes to customers.
Manage Customer Release Notes.
Generate invoices to customers.
Dealing with customer complaints.
Regular dialogue with customers by phone, email and face to face meetings to develop strong relationships.
Quarterly customer forecast/offtake (Check, Plan and allocate stock).
Monthly stock report to be generated and sent to customers.
Understand customers market and align the business to deliver their expectations.
Proactively ring customers to encourage placement of new sales orders.
Assist in organising exhibitions, attending as required.
Other tasks as required by your manager.
A strong customer service background within manufacturing (chem/pharma/plastics/food)
Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work.
Work on own initiative but realise the need for the whole team to get the business done.
Excellent communication skills, written and verbal.
Excellent interpersonal skills.
Have excellent administration, planning, organisational and time keeping skills.
Positive "Can Do" attitude to challenge and deliver customer expectations.
Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
Chemical knowledge desirable.
Monday - Friday 8am-5pm
25 days holiday + bank holidays
3% pension, Laptop
Salary range £20,000 (Full training given)
Please click on the link to apply.
Manufacturing Divisional Manager