Customer Service Coordinator (Pharmaceuticals Manufacturing)

Job Title: Customer Service Coordinator (Pharmaceuticals Manufacturing)
Contract Type: Permanent
Location: Chester, Cheshire
Salary: £22000 - £25000 per annum + Generous Contractual Benefits
Start Date: ASAP
Reference: J897134_1539621605
Contact Name: Kelly Newell
Contact Email:
Job Published: October 15, 2018 17:40

Job Description

Do you want to work for a market leading manfacturer skin and beauty treatments? Are you dedicated and passionate about delivering exceptional customer service by working within a strong Supply Chain division?

If the answer is yes, this could well be your new role, ready for the New Year!!

Supply Chain/ Customer Service Co-Ordinator

This really is an exciting opportunity to be part of a vibrant and dynamic Supply Chain team based in the Chester office working for a fast paced and ever changing global health and beauty company.

Your Responsibilities as Customer Service Coordinator

  • Receive and process customer orders through to invoice and dispatch
  • Manage internal and external customer expectations
  • Coordinate with 3rd party logistics warehouse to agree daily order preparation schedule
  • Maintain up to date information in the group ERP system to provide visibility to all departments via daily sales/order reporting
  • Issue and sense check monthly forecast files
  • Monitor and analyse actual sales vs forecast and escalate issues or trends to management
  • General admin as required, including assisting in team projects and providing support for Financial and Quality audits

Your Key Areas of Expertise

  • IT and Computer skills (Including Excel: Pivot tables, V Look-ups)
  • Ability to handle large amounts of data accurately
  • Good analytical and problem solving skills
  • Strong communication skills, both verbal and written
  • Strong mixture of self-starter and team player
  • Methodical, with strong organisational skills
  • Ability to act on own initiative and to understand when escalation is needed

Contractual Benefit

  • Mon - Thurs 9am-5.30pm Friday 9am-5pm
  • 25 Days plus Bank Holidays
  • Pension Contributions 3% Employee and 5% from Employer
  • 10% Bonus
  • Full healthcare package

To Apply

Please click on the link to apply, please ensure all contacts details are fully up to date.

I look forward to receiving your application.



Kelly Newell

Manufacturing Divisional Manager


Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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