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Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Manchester, Greater Manchester
Industry:
Salary: Negotiable
Reference: J894778_1556795734
Contact Name: Lauren Adamson
Contact Email: lauren.adamson@russell-taylor.co.uk
Job Published: May 02, 2019 12:15

Job Description

Customer Service Manager

Manchester

Salary competitive + car allowance + company package

An opportunity has arisen for a Customer Service Manager to join my client's management team. This is a pivotal role within the organisation, where you will be the central point of communication for their customers, ensuring their purchase experience and aftercare is of exceptional standard and quality.

My client are a well-established house builder based in Warrington and is firmly established as a leading developer with a passion for building high quality new homes, whilst also creating vibrant, sustainable communities.

You will be managing multiple sites within your region (Manchester) dealing with customer issues, problem solving, supporting our site teams and reviewing the homes before hand over. You will be working alongside the wider team looking to make improvements, highlighting reoccurring faults and proactively working to improve the customer experience.

Key skills and experience required:

  • We would also consider candidates from a Trades/Site Management background with extensive post completed Customer Service to purchasers.
  • Exceptional communication skills, the ability to deliver results and strong skills in managing customer expectations.
  • Experience in a similar role, having worked for a Private Homes Developer/Decent Homes/similar Customer base
  • Technical experience within building, fault finding and construction in general is of merit, but knowledge of NHBC warranties and standards is essential.
  • To maintain an open communication with Build and Commercial personnel to highlight design product and workmanship problems
  • Able to handle the pressure that may arise when dealing with internal personnel in these circumstances.
  • A good product knowledge is essential, enabling correct solutions to be reached with a variety of reportable issues.
  • The ability to stay calm and deal with situations of conflict and high emotion both face to face and in the office environment.
  • Ability to build good working relationships and trust at all levels, particularly with Subcontractors
  • Must be an excellent communicator and able to use own initiative.
  • Must be able to handle a busy office environment, demonstrate time management skills and who can multi task.
  • To be able to assess the situation impartially and propose effective solutions based on fact.
  • Must have a full, clean driving license

Benefits and package:

  • Competitive salaries
  • Company car or car allowance
  • Private pension contributions
  • Private healthcare
  • 25 days' annual leave

This is an excellent opportunity to join a well-established and growing company. To apply please email your CV to lauren.adamson@russell-taylor.co.uk or contact me on 0151 737 5560

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