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Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Warrington, Cheshire
Industry:
Salary: £18000 - £23000 per annum
Reference: J910111_1631882768
Contact Name: Garrath Bell
Contact Email: Garrath.Bell@russell-taylor.co.uk
Job Published: September 17, 2021 13:46

Job Description

Looking for a Customer Service Representative to work with customers over the phone.

Responsibilities:

  • Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
  • Proactively engage with customers using phone, email, web conferencing
  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and ourselves
  • Manage relationships with customers
  • Focus on straightforward quotation enquiries for standard products & services
  • Gain pricing and lead time from standard price lists
  • Work with departments to resolve complaints
  • Process sales invoices, quoting and provide status report to clients
  • When applicable handle requests for information (e.g. shipping / delivery dates)
  • Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered

Qualifications:

  • Experienced within a sales / customer services environment
  • Experience of using a CRM system
  • Proficiency in Microsoft Applications (Word, Excel)
  • Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k