Customer Services Coordinator (Chemical Manufacturing)

Job Title: Customer Services Coordinator (Chemical Manufacturing)
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: Up to £0.00 per annum
Reference: J906136_1599816684
Contact Name: Kelly Newell
Contact Email:
Job Published: September 11, 2020 10:31

Job Description

Customer Account Coordinator (Chemical Manufacturing)

£20,000 - £23,000 DOE


Due to exciting growth we are EXCLUSIVELY recruiting for TWO Customer Account Coordinators to join a successful supply chain team. For the ideal candidates, we are looking to start both roles ASAP. These roles have materialised to two internal promotions which is fantastic.

Our client is a World Class manufacture and supplier of surfactants and associated chemicals for the personal care, cosmetics, HI&I and many industrial applications. They offer an impressive wide range of chemical manufacturing capabilities on behalf of its global customer base.

They are part of a dynamic group of businesses engaged in the development, manufacture and distribution of chemical intermediates for Personal Care, Household Care and Industrial applications.

They have a hugely exciting future with plans to grow the business dramatically over the next 3 years which will have a fantastic impact on the development and internal promotion of their employees.

If this sounds like the a business and a team that you would like to join and become an integral part of this exciting journey… this could be your new role!

Your New Role Summary/Purpose

  • As part of the internal sales team you will actively promote our Chemicals name, products and services into a global market.
  • Carry out multiple duties including Order processing, Production oversight, Transport & Logistics and Invoicing.
  • Provide all the relevant copies of COAs, POD, raw material collection.
  • Be the internal face for our customers and ensure orders and expectations are met.

Your Essential Responsibility

As a Customer Account Coordinator you will take responsibility for managing and carrying out all related matters for our customers through conference calls, one-2-one calls and via email.

The business is looking for a clear communicator, confident, self-motivated and proactive candidate with enthusiasm, a passion for sales and putting customers first. Suitable candidates will have the ability to prioritise multiple orders and allocate stock to meet all customer expectations.

Duties/ Areas of Responsibility

  • Internal focus for identified customers.
  • Inputting orders.
  • Order acknowledgment (Confirmation of completion & collection date/ amending orders, tracking date movements & communicating to customers).
  • Create and send certificate of authenticity / collection notes to customers.
  • Manage Customer Release Notes.
  • Generate invoices to customers.
  • Dealing with customer complaints.
  • Regular dialogue with customers by phone, email and face to face meetings to develop strong relationships.
  • Quarterly customer forecast/offtake (Check, Plan and allocate stock).
  • Monthly stock report to be generated and sent to customers.
  • Understand customers market and align the business to deliver their expectations.
  • Proactively ring customers to encourage placement of new sales orders.
  • Assist in organising exhibitions, attending as required.
  • Other tasks as required by your manager.

Desired Characteristics

  • A strong customer service background within manufacturing (chem/pharma/plastics/food)
  • Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work.
  • Work on own initiative but realise the need for the whole team to get the business done.
  • Excellent communication skills, written and verbal.
  • Excellent interpersonal skills.
  • Have excellent administration, planning, organisational and time keeping skills.
  • Positive "Can Do" attitude to challenge and deliver customer expectations.
  • Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
  • Chemical knowledge desirable.

Contractual Benefits

  • Monday - Friday 8am-5pm
  • 25 days holiday + bank holidays
  • 3% pension, Laptop
  • Salary range £20,000 - £23,000

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