European Customer Services Representative (Chemicals)

Job Title: European Customer Services Representative (Chemicals)
Contract Type: Contract
Location: North Wales, Wales
Salary: Up to £26000 per annum + Fantastic Contractual Benefits
Start Date: ASAP
Reference: J900811_1559813999
Contact Name: Kelly Newell
Contact Email:
Job Published: June 06, 2019 10:39

Job Description

European Customer Service Representative SAP (Chemical Manufacturing)

12 Month FTC

£26,000 with EXCELLENT contractual benefits

Our client is a global leading chemicals manufacturer based in North Wales. Due to new contract wins within the aerospace sector and with a company roll out of their ERP System to SAP they are looking for talented CSR Representatives to join the business and add real value with your knowledge and expertise at what is a highly exciting time in their business.

Your Role and Responsibilities

Contract Review

  • Demand retrieval from customer purchasing systems
  • Reviewing terms and conditions of purchase orders for agreement or rejection purposes
  • Spec review and assignment
  • Order entry
  • Act as a gatekeeper for business, ensuring export compliance

Order Management

  • Order status
  • Delivery performance analysis
  • Expediting customer orders
  • Managing reductions/postponements/cancelations
  • Quality Complaint Entry
  • Customer returns


  • Select proper product and pricing to meet customer requirements

Supplier Managed Inventory

  • Analysis of customer inventory to determine demand requirements to enter on manufacturing sites
  • Determine shipment quantities and timing to meet customer needs from sites
  • Monitor changes in demand signal from customer to anticipate requirements

Team Member

  • Supports Team members wherever necessary and when able to assist
  • Forms part of a comprehensive back-up cover plan for periods of holiday and absence


  • The CSR must promote and maintain government, industry and company health and safety standards to improve safety and health consciousness, ensure a safe, health work environment and control factors that may cause personal injuries.


  • Ensure that customer credit rating is acceptable, liaising with credit control team
  • Determine if material requirement can be met by an existing part number
  • Determine whether the plant can or should accept the contract
  • Generate a part number request for new materials
  • Correct or reject purchase orders as necessary, reprocessing corrected orders as required
  • Create order acknowledgements in Baan
  • Process changed orders as required
  • Determine material price using the pricing guidelines
  • Liaison with scheduling to establish lead times and ship dates
  • Quote price and delivery information to the customer
  • Involve Sales and Product/Technology Management if negotiations are protracted or complex
  • Act as point of contact with customer for complaints, returns, supplied materials, rating etc.
  • Track on-time-delivery and quote-response-time performance
  • Provide input for sales forecasting
  • Act in concert with accounts receivable to resolve long term debt problems
  • Manage and run various customer reports such as Open Order Reports SOWO report, History reports

Previous Experience

  • ERP knowledge of SAP
  • Customer Service experience within Manufacturing
  • European language skills would be a desirable but not essential for this role

Contractual Benefits

  • Holiday 25 Days
  • Employers Pension contribution of 7%
  • Health Care
  • An annual bonus of 6%
  • Christmas Shutdown
  • Employer will receive vouchers after 5, 10 & 15 years of employment
  • Working hours are Mon - Fri 8.30 - 4.30 with ½ hour for lunch and 2, 15 minute breaks

To Apply

Please click on the link to apply ensuring all your contact details are correct and you CV is fully updated.

I look forward to receiving your application.



Kelly Newell

Manufacturing Divisional Manager


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