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In-bound Customer Service Advisors

Job Title: In-bound Customer Service Advisors
Contract Type: Contract
Location: Wirral, Merseyside
Industry:
Salary: £0.00 - £9.50 per hour
Start Date: ASAP
Reference: J910737_1635834216
Contact Name: Isaac Heyes
Contact Email: isaac.heyes@russell-taylor.co.uk
Job Published: November 02, 2021 06:23

Job Description

In-bound Customer Service Advisors, Call Centre - Wirral - **No Sales**

The country's leading customer service centre is now actively recruiting for advisors to support on one of its blue- chip, retail accounts. With an industry renowned training programme, state of the art office facilities and cutting-edge technology, there is no better place for you to able to develop your career within customer services.

Duties & responsibilities to include:

  • Handling high-volume, inbound calls in a call centre
  • Being the first point of contact for customers, dealing with all queries in relation to orders and account details
  • Managing and logging customer queries and complaints
  • Updating and maintaining call records and notes on the in-house CRM system
  • Ensuring all queries and complaints are dealt with in a professional and timely manner

To be considered for this role, you must have previous experience gained within a customer service or customer facing role. You must have a real ability to communicate clearly and professionally, whilst being fully IT literate.

  • Inbound calls only - no sales
  • Monday to Sunday between 7am - 10pm
  • 40 hours per week
  • £9.50 per hour
  • Permanent
  • Weekly Pay
  • Free parking on site - excellent public transport links
  • Start ASAP
  • 4 weeks on-site training
  • Potential to quickly develop within the business and progress into a management role

If you have a real passion for customer service, and would like to work within a vibrant environment, whilst supporting some of the most well-known retail brands, then please apply today.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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