Ocean Exports Coordinator (Freight / Logistics)

Job Title: Ocean Exports Coordinator (Freight / Logistics)
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: £25000 - £30000 per annum
Start Date: ASAP
Reference: J897942_1542377208
Contact Name: Rebecca Mitty
Contact Email:
Job Published: November 16, 2018 14:06

Job Description

Our Client is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. They operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.

They are looking to hire a Ocean Exports Customer Service Co-ordinator to process export shipments with high accuracy by using forwarding applications, ensuring operational excellence and high productivity in cooperation with the Business Unit Ocean Exports department.

Key Tasks

  • Coordinate and oversee export shipments on a daily basis
  • Receive work instruction from BU Customer Service & process the file
  • Issue transport instruction to carrier, monitor timely collection
  • Complete export customs clearance declarations
  • Ensure all required security declarations are completed in a timely manner
  • Timely validate and post audit of Hazardous Cargo declarations data
  • Verify and ensure IMO (HazMat Declaration) matches with MBL data
  • Prepare manifest and MBL instructions to carriers and forward them in accordance with carrier's documentation cut-off date
  • Review MBL for accuracy and alert management and designated origin/destination contacts of any deviation from last pre-advice
  • Ensure pre-alerts were send to the correct Origin Booking counterpart
  • Obtain onboard confirmation (COB) from carriers for LCL shipments and also own consolidation containers
  • Send SOB e-mails to correct overseas OSC or destination PA offices within 48 hours after vessel departure
  • Distribute transportation documentation as required (MBL, HBL, HazMat Declaration, Manifest) to overseas counterparts, i.e. either OSC or destination PA office
  • Contact carriers, PA origin and destination offices in case of issues with documentation or cargo
  • Pass on files to Billing Group for invoicing within one (1) business day from "COB"
  • Advise Team Supervisor of all claims or potential claims and issue preliminary claim letter(s) to involved carriers
  • Monitor vendor compliance with service standards and requirements as per contract terms
  • Report all pertinent information to Team Supervisor on customer/vendor problems, i.e. unusual problems and interoffice or company situations that may be of interest
  • Ensure that e-file contains all necessary documents and that necessary retention / return of originals is completed in accordance with Import Supervisors instruction
  • Update Track and Trace application with milestones as instructed by Supervisor
  • Other duties as requested

Decision Making Authority

  • Exception handling by consulting with supervisor/Customer Service

Qualifications & Knowledge

  • Excellent knowledge of freight forwarding and regulatory requirements with extensive experience in Ocean freight industry, particulary Ocean Exports.

Skills & Experience

  • Ability to effectively multi-task
  • Proven and demonstrable knowledge and experience of ocean export
  • Detail oriented
  • Excellent application skills and competence
  • Ability to work in fast paced environment

Good judgment and organizational skills and ability to make decisions

Team player

Educational background / Work experience

Experience working in an Ocean Exports department

Language Skills

  • Advanced level or fluent in local language (spoken and written)

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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