Property Manager

Job Title: Property Manager
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: £0.00 - £27000 per annum
Reference: J891370_1492095684
Contact Name: Hannah Huxley
Contact Email:
Job Published: April 13, 2017 16:01

Job Description


  • To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.
  • To plan, execute and support delivery of all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer commitments are fully met.
  • To oversee delivery of planned and cyclical maintenance, determining the best contractors and suppliers to partner with for specific works.
  • To work proactively to identify quality and cost effective new contractors and third parties to ensure future works and customer needs are properly catered for.
  • To maintain oversight of all works and services, ensuring the company's standards are met.
  • To ensure sites are properly resourced and serviced at all times, with any absences catered for in a cost effective manner
  • To fully support the Assistant Property Managers, ensuring they are properly briefed to manage planned work. Equally, to maintain an awareness of reactive issues so workload is manageable, properly shared and prioritised.
  • To cost and plan works to deliver all elements of the Property Improvement Plan (IPIP), in agreement with the SPM, capturing activity on QUBE.
  • To ensure all sites meet standards and comply with key regulations, including RICs, ARMA-Q and H&S regulations.
  • To proactively liaise with tenants, landlords, Directors, contractors and other parties to ensure all services are delivered to the highest standard and expectations are fully met.
  • To attend management meetings, AGMs and facilitate customer forums - managing logistic and the information to be shared. Encourage positive attendance and circulate minutes within SLAs.
  • To produce a first drafts of key customer information for sign off and finalisation by the SPM, for example budgets, financial commentaries and quarterly reports.
  • To deliver a schedule of site visits, including formal property assessments together with maintaining an informal presence, following through actions to completion.
  • To quality check office staff in terms of data capture, system usage, telephone manner and service delivery, providing feedback and coaching in order to drive continuous improvement.
  • To ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated financial administration.
  • To contribute to effective financial management, producing service charge budgets or carrying out periodic spend v's budget reviews and support the SPM in any tender process.
  • Industry specific knowledge, built up through experience of residential property management.
  • Knowledgeable in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day, for example in terms of RICs, ARMA-Q and H&S legislation.
  • Seeks opportunities to develop and maintain the necessary technical knowledge required to be fully effective in role.The


  • Successful Candidate:
  • Good basic level of education
  • Qualified up to IRPM Member level, or willingness to work towards.
  • 2 years' experience within the property management arena, preferably residential property.
  • Significant experience of delivering excellent customer service and effective supplier management.
  • Proactive, versatile and self-assured.
  • Positive and can do.
  • Proactive.
  • Able to remain calm and focused in pressured, reactive and/or fast-paced situations.
  • Driven to achieve results.