QA Officer - Complaints Investigation

Job Title: QA Officer - Complaints Investigation
Contract Type: Permanent
Location: Blackpool, Lancashire
Salary: Negotiable
Reference: J898395_1546613154
Contact Name: Zoe Burgess
Contact Email:
Job Published: January 04, 2019 14:45

Job Description

Role: QA Officer - Complaints Investigation
Location: Blackpool
Type: Part-time (4.5hrs/day)
Salary: DOE

My client specialise in the development & manufacture of veterinary products, & are looking to appoint a motivated QA officer for their Quality Division.

* Receiving, logging, investigating, & processing complaints received, adhering to procedures
* Ensuring all complaints are correctly processed & investigations are performed in a timely manner
* Consulting the relevant staff/departments to establish Root-Cause & CAPA where required
* Ensuring complaints that indicate potential SAR/SAE are notified to QPPV/dQPPV immediately, & investigated
* Providing complaint & SAR/SAE training where appropriate
* Performing regular trend reviews of complaints to identify potential quality issues & highlight these as per procedures
* Providing reports as required to the Group Quality Manager, &/or Head of Quality on the trend reviews & summary of complaints
* Attending weekly QA/QC meetings to maintain awareness of current department & concerns
* Attending monthly quality meetings, discussing cross departmental quality activities & to report on complaint metrics
* Travelling to other sites where required

Candidate Requirements:
* BSc in a relevant discipline
* At least 2 years relevant experience in a similar role, preferably with products marketed on a global basis
* Excellent proven investigation skills
* Excellent interpersonal, time management & IT skills
* Excellent written & verbal communication skills

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