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Senior Application Support Engineer

Job Title: Senior Application Support Engineer
Contract Type: Permanent
Location: Whitehaven, Cumbria
Industry:
Salary: £30000.00 - £35000 per annum
Reference: J907611_1614166610
Contact Name: Ben Evans
Contact Email: ben.evans@russell-taylor.co.uk
Job Published: February 24, 2021 11:36

Job Description

Senior Application Support Engineer

Summary of Role:

Working as part of a small Service and Support team, handling incident calls from customers, carrying out proactive maintenance tasks and assisting in the delivering of projects when required. Key responsibilities of this role include:-

- Acting as team lead and managing workloads and deadlines
- It is essential that candidates have excellent communication skills as client contact is required as is integration with and mentoring of other team members.
- Ability to mentor and develop engineers and technicians
- Prompt and proactive management of incidents, prioritising work packages to ensure we deliver a customer response that meets or exceeds the expected service standards.
- Maintaining an excellent customer relationship, through good communication and high quality service.
- Proactive maintenance checks to diagnose and resolve issues before they become a problem.
- Working on your own or as part of a team, to provide technical support to other engineers and external customer engineering staff.
- Providing defined Work Plans to manage scheduled changes.
- Creation and maintenance of full lifecycle application documentation.

Essential Requirements:

You will need excellent communication and prioritisation skills, as well as being self-motivated, confident and organised. A collaborative attitude is essential for a small but busy team. The role will require you to think ahead and solve problems quickly. The following core skillsets are essential for the role:-

- An understanding of Relational Databases - SQL Server and/or Oracle.
- Exposure to ASP.NET and C# development or similar.
- Knowledge of SQL coding.
- Familiarity with Microsoft Windows / Office.
- Knowledge of Windows Server 2003/2008/2012/2016.

Desirable Skills:

The role will require some understanding of the following systems but additional training on these will be provided where necessary

- SQL Server skills (T/SQL, SSRS, SSIS, SSAS).
- Oracle Forms, PL/SQL and Reports knowledge.
- ASP.Net Development (C#, JavaScript, AJAX controls and VB.net).
- Crystal Reports.
- IIS Website Deployment.
- Source Control (GIT/SourceSafe).
- Working knowledge of Hardware and Virtual Environments (i.e. PC, Server).
- Working knowledge of Linux.
- MS Project or other project planning tools

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k