Technical & Customer Service Manager (Construction)

Job Title: Technical & Customer Service Manager (Construction)
Contract Type: Permanent
Location: Caerphilly, Wales
Salary: Up to £0.00 per annum
Reference: J907523_1613143084
Contact Name: Kelly Newell
Contact Email:
Job Published: February 12, 2021 15:18

Job Description

Technical Customer Services Manager (Construction Manufacturing)


£40,000 - £45,000 DOE

An exciting opportunity has arisen with our client, a construction manufacturing client based in Cardiff, who are proud to boast 40 years as a business this year and who are also an acquired business by a globally leading construction manufacturing organiastion who also oversee some of the UK & Irelands most impressive commercial building work.

The role of Technical Customer Support Manager has arisen through rapid growth and will be part of a 'succession plan' to ultimately become a Group Technical Manager! This is an extremely exciting time to join our client and to also recruit for your own new Team!

Your New Role

The main objective of your role is to provide, coordinate and develop technical support services and assistance to the Sales department, stakeholders and customers for our roofing and cladding Products for maximum business benefit through increased sales performance.

You will be leading Roofing and Cladding's technical team weekly meetings and overseeing the provision of technical service for the full RCS range of products.

Your Main Responsibilities Will Be:

Proactive Technical Support
Supervision and management of the Technical Customer Services Team
Internal and External product support/enquiry for the sale of our products
Develop project proposals in support of specifiers, contractors and sales team regarding the performance, suitability and specification of products
Take ownership of the supporting technical documentation and to help communicate any changes or improvements across the business

Management of Technical Enquiries
Responsible for ensuring that technical enquiries are prioritised and responded to promptly and effectively
Liaise with other departments where required in order to provide suitable responses
Liaise with Aftercare and Site Services where site visits are required to help resolve installation/application issues.

Technical Team and Service Development
Overseeing effective service provision
Develop and implement ideas for service/product improvement
Develop the technical team and seek continuous improvement in documentation and processes
Technical training requirements for technical, sales and marketing departments to allow technical benefits of our sister company's products to be realised in sales

Assist Group Technical Manager in:
New product development and product offer enhancement programmes and delivery
Planning and execution of testing programmes
New product development/ new product applications/technical services
Performance appraisals for team and feedback and input into annual review

Previous Experience & Skills

* Computer literacy including Autodesk software and Microsoft office tools
* Experience working with Revit, Inventor & Fusion 360 preferred
* Good understanding of mathematical/structural principles.
* Ability to read and understand drawings.
* Good communication/leadership skills.
* Good literacy and numeracy skills.


Degree, HNC or HND in Architectural Technology, Structural Engineering or construction allied curriculum would be desirable.
Suitable previous experience will be considered as well as formal certification where appropriate.

Contractual Benefits

Annual Leave 24 days (up to 27)
1 additional day following 1 full holiday years' continuous service
1 additional day following 3 full holiday years' continuous service
1 additional day following 5 full holiday years' continuous service

Directly linked to profitability and applies to all contracted employees
Dependent upon achievement of the Trading profit
Payment will be paid on a linear scale - up to 10% of basic salary
Paid in March of following year
Workplace defined scheme

Contributory Pension Employee 4% / Employer 5%

To Apply

Please click on the link apply ensuring all of your contact information and CV are up to date.

I look forward to receiving your application.



Kelly Newell

Manufacturing Divisional Manager


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