Technical Support

Job Title: Technical Support
Contract Type: Permanent
Location: Hampshire, England
Salary: Negotiable
Reference: J903411_1573206620
Contact Name: Hannah Williams
Contact Email:
Job Published: November 08, 2019 09:50

Job Description

Role: - Technical Support

Salary: - Highly Competitive

Location: - Hampshire

Russell-Taylor Group have a fantastic opportunity to join our testing and certification client's technical team. If you have an engineering background, experience in a testing laboratory and have an understanding of quality management systems then please apply within.


  • Provide technical support to the commercial team to enable them to qualify enquiries and provide quotations to the client.
  • Support customers with technical guidance and information required e.g. Application Forms, which will fast track the testing and certification.
  • Review project information to enable testing to be efficient
  • Provide technical guidance and training to testing operations staff
  • Timely and precise writing of test reports, to ensure they are compliant with client, regulatory and quality requirements
  • Initiate improvements in the testing and reporting process
  • Conduct gap analysis for new specifications
  • Support the review and development of test documentation which will ultimately help the engineers when conducting test.
  • Support testing if required


  • HND (or equivalent) in Engineering or comparable experience
  • Practical experience of testing in a testing lab environment

  • Understanding of Quality Management Systems i.e. ISO 17025
  • Sustains a high level of accuracy and attention to detail
  • Commercial awareness
  • Excellent communication skills

  • Applied experience of report inspection in a testing house environment
  • Working knowledge of regulatory requirements

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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