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Blue Pebbles

Technical Administrator (Fire Protection)

Vacancy Title: Technical Administrator (Fire Protection)
Contract Type: Permanent
Location: Maesteg
Industry:
Salary: £28000 per annum
Start Date: 2024-04-11
REF: J91978401
Contact Name: Hannah Williams
Contact Email: Hannah.Williams@russell-taylor.co.uk
Vacancy Published: about 1 month ago

Vacancy Description

Job Title - Technical Administrator (Fire Protection)
Salary - £28,000 per annum
Location - Maesteg, Wales
Job Type - Permanent, Full Time

Russell Taylor Group are currently recruiting for a Technical Services Advisor to specialise in the fire protection industry. This candidate will be responsible for ensuring technical enquiries are dealt with in a professional manner.

The Role
• Assessing incoming queries and assigning caseloads to technical engineers.
• Offering technical support via phone/email in line with required competency level on SKEB matrix.
• Maintaining appropriate records in CRM system.
• Building relationships with stakeholders and team members.
• Utilising KPI's to measure service level provided and customer response times.
• Assisting with recording of data.
• Undertake review into technical involvement on projects (ad-hoc).
• Compile project timelines and brief summaries of technical involvement.
• Be responsible for costings enquires of internal bespoke product ordering process.


The Person
• Experience in fire protection systems would be desirable, but not essential. Other similar industries would be considered such as facades.
• Experience in a customer-facing environment offering service and product advice.
• Commitment to delivering a high standard of service.
• Demonstrable administrative experience.
• Excellent communication (Verbal and written) and problem-solving skills
• Ability to be adaptable to change



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