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Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Sheffield, South Yorkshire
Industry:
Salary: Negotiable
Reference: J913478_1651160942
Contact Name: Ciara Sheard
Contact Email: ciara.sheard@russell-taylor.co.uk
Job Published: April 28, 2022 16:49

Job Description

Job Title: Customer Service Representative

Location: Sheffield

Salary: Competitive

Type: Permanent

Hours: Full Time, Monday to Friday

Overview:

Russell Taylor Group has a great opportunity for a Customer Service Representative to join a growing team within an exciting global testing and certification company. This is a great opportunity for someone who has previous customer service and quoting experience.

Responsibilities:

  • Proactively engage with customers via phone, email, web conferencing
  • Identify current and future customer service requirements by building personal rapport with potential and actual customers
  • Deal with quotation enquiries for standard products and services
  • Work with multiple departments to resolve complaints

  • Process sales invoices, quoting and provide status updates to clients
  • Actively use CRM to record all activities accurately
  • Working knowledge of the policies and procedures

Skills and qualifications

  • 3 years of customer service experience with quoting experience strongly preferred
  • Ability to write reports and correspondence.
  • Ability to calculate figures and amounts such as discounts, interest, commissions and proportions.
  • Ability to solve customer problems
  • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
  • Confident using all Microsoft applications
  • Excellent communication skills both verbal and written

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please get in touch on h r @ r u s s e l l - t a y l o r . c o . u k