Customer Services Coordinator (Construction & Manufacturing)

Job Title: Customer Services Coordinator (Construction & Manufacturing)
Contract Type: Permanent
Location: Holywell, Flintshire
Salary: Up to £20000 per annum
Reference: J906081_1599474207
Contact Name: Kelly Newell
Contact Email:
Job Published: September 07, 2020 11:23

Job Description

Customer Service Coordinator (Construction & Manufacturing)
Deeside / Flint / Holywell
Closing Date - 11th September

We currently have an opportunity for a Customer Services Co-ordinator to join our clients busy Customer Services Department. This is an incredible opportunity to join a globally renownded organisation where your career and professional development are the core of how much they value their employees.
You will be responsible for the day to day management of customer orders from receipt through to delivery ensuring material and production capacity is available. You will need to liaise with area sales
managers, our internal quotations department and the divisional production facilities to achieve the customers' requirements on time.

Your Key Responsibilities:

* Promptly responding to incoming customer service and customer care calls
* Managing customer orders from receipt through to delivery
* Ensuring adequate material and production capacity is available
* Liaising with other departments to ensure customer's requirements are achieved to timescales
* Dealing with any difficulties encountered by the customer

Your Experience, Knowledge, Personal Characteristics:

* A professional and courteous telephone manner
* The ability to be highly organised with excellent administration skills
* The ability to manage complex projects to strict deadlines
* The ability to remain calm under pressure
* Excellent negotiation and problem-solving skills
* The ability to work well as part of a team
* 'Can do' attitude, get things done, persistent and never ever gives up
* Continually looking to develop oneself
* Champion the customer's requirements at all times
* Be enthusiastic, effective, passionate and productive. Show dedication to the job in hand, and
work hard to deliver it efficiently
* Be approachable, authentic and keeping perspective. Values genuine relationships with
colleagues and customers
* Be consistent, credible and reliable. Have the courage to be honest
* Proven knowledge and experience of working within a fast moving highly customer focused
environment providing high level customer service.
* Experience of using SAP would be highly advantageous although not essential as training will be

Contractual Benefits

* Monday to Thursday 8.15am - 5.00pm / Friday 4.00pmfinish
* 24 days plus all bank holidays
* Competitive pension contributions

To Apply

Please click on the link to apply.



Kelly Newell
Manufacturing Divisional Manager

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