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IT Manager

Job Title: IT Manager
Contract Type: Permanent
Location: Rotherham, South Yorkshire
Industry:
Salary: Up to £38000 per annum
Reference: J911586_1644828874
Contact Name: Ben Evans
Contact Email: ben.evans@russell-taylor.co.uk
Job Published: February 14, 2022 08:54

Job Description

IT MANAGER

RTG are looking to recruit a skilled and experienced IT Manager to join an exciting Engineering Company in Rotherham. The successful candidate will lead and manage the ICT support delivery and systems to 30 team members (mix of office and field based within the UK).

OBJECTIVES:
* Develop and implement company IT strategy.
* Maintain and update company IT networking infrastructure.
* Maintain company wide security across all systems.
* Monitor and manage data and system backups.
* Maintain and upgrade company wide server and client machines.
* Ensure company maintains compliance with relevant legislation and certification
* Microsoft 365 administration and management.
* 3rd Party Relationship management.
* Ensure all company IT inventory and documentation records are kept up to date.
* Helpdesk ticketing system management.
* Assist with project related work where necessary.

ROLES & RESPONSIBILITIES:

IT Strategy
* Develop company-wide IT strategy, planning and implementation
* Continual review of Company systems and advise on/implement changes as necessary
* Be responsible for carrying out research to ensure own knowledge is up to date regarding new technologies that will benefit the company
* Work with the Finance Manager to create required capital and operational IT budgets

Networking
* Firewall management - maintenance of firewall rules, security, monitoring of traffic and subscription management
* Remote access - user management and access restriction
* General networking - maintenance of networking equipment, creation of new connections, VLAN management, reporting and security
* 3rd party integration - setup of connections for 3rd party integrations as required

Security
* Endpoint protection - client AV/malware protection management, client patch management, endpoint encryption, regular compliance monitoring and reporting
* Gateway protection - gateway security monitoring, updating and troubleshooting

Backups
* Virtual machine backups - monitoring and maintenance, regular checks of backup data consistency and perform regular test restores
* Physical machine backups - monitoring and maintenance, regular checks of backup data consistency and perform regular test restores
* Offsite backups - monitoring and maintenance, regular checks of backup data consistency and perform regular test restores

PC Management
* Renewal and maintenance of group PCs
* Ensuring all OS and applications are up to date

Server Management
* Virtual machine creation and management
* Physical server maintenance and monitoring
* Ensuring all OS and applications are up to date
* Active Directory/domain management
* Group policy management
* SQL server management and backup

Regulatory Compliance
* Maintain systems and services in line with GDPR regulations
* Ensure external cyber certification requirements are adhered to

Microsoft 365 Management
* User account management
* Local Active Directory integration management
* Security and compliance management

3rd Party Relationships
* Work with any 3rd party IT support providers to troubleshoot and resolve issues as they arise
* Assist telephony support company with any networking/hardware issues
* As required, liaise with software support companies with any complex IT issues on project work

Internal Project Management
* New module/system/software implementation management of work to be carried out

Helpdesk
* End user support and ticket management
* Software installation and device monitoring
* Assist with customer support desk queries as required
* Escalate any issues to 3rd party support as required

Inventory/Documentation
* Create, update and maintain company documentation for inventory and compliance requirements
* Ensure continuous improvement of process and records

Customer Project Assistance
* Work with project engineers on delivery of customer projects that require IT input as required


REQUIRED SKILLS & EXPERIENCE

Essential:
* Minimum of 3 years previous IT experience in a similar role
* Knowledge of Windows networks including monitoring, server admin, routers, switches and VLANs
* Experience with Active Directory: DNS, DHCP, GPO
* Experience in provisioning and maintaining Windows client and servers
* Experience of working with virtualised environments
* Knowledge of email systems, preferably Microsoft 365
* Able to maintain confidentiality in all aspects of the company's work
* Able to work as part of a team, but also be self-motivated when working alone
* Willing to take on new challenges and learn new things
* Resourceful and adaptable
* Excellent communication skills and experience of dealing with staff at all levels and stakeholders on a regular basis

Desirable:
* SQL experience.
* GDPR and other cyber security certification experience.
* ISO 9001, ISO 14001, ISO 45001, ISO 27001 experience/understanding from an IT perspective.
* Public DNS, website and SSL certificate management.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k