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Customer Advisor

Job Title: Customer Advisor
Contract Type: Contract
Location: Leicester, Leicestershire
Industry:
Salary: £11.00 - £13.00 per hour
Reference: J912078_1644232501
Contact Name: Lauren Price
Contact Email: laurenprice@russell-taylor.co.uk
Job Published: February 07, 2022 11:15

Job Description

Customer Advisor
Location: Leicester
Salary: £11-£13/hour
Contract role

Russell Taylor is actively recruiting for a Customer Advisor to work for a gas company based in Leicester. The ideal candidate should have experience with both customer service and administrator roles. They must also have a flexible approach to shift work. For every Saturday worked, a day off in lieu will be given that same week.

Key responsibilities:
* Respond to incoming customer calls.
* Provide a first-call resolution service wherever possible.
* Send the details of the enquiry or complaint, to the relevant operations team.
* Keep customers updated and informed of the progress of their enquiry/complaint.
* Maintain accurate and comprehensive data records.
* Always follow defined work management and company processes policies.

Skills and qualifications:
* Contact centre and/or customer service background.
* Experience of working in a fast-paced environment, working with KPIs and SLAs.
* Experience of dealing with enquiries and complaint handling.
* Attention to detail.
* Strong communication skills, both verbal and written.
* Experience of CRM systems and Microsoft packages.
* Gas industry experience - desirable but not essential.
* Confident and customer focused.
* Committed to putting customers first and achieving high levels of satisfaction.
* Good active listening skills.
* Adopts and maintains positive language and a 'can do' approach to customer challenges.
* Take ownership and responsibility for your workloads, application and performance.
* Assess and defuse conflict or areas of difficulty.
* Ability to work within a team.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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