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Customer Care Manager

Job Title: Customer Care Manager
Contract Type: Permanent
Location: Warrington, Cheshire
Industry:
Salary: Negotiable
Reference: J902276_1567176872
Contact Name: Lauren Adamson
Contact Email: lauren.adamson@russell-taylor.co.uk
Job Published: August 30, 2019 15:54

Job Description

Customer Service Manager

Permanent - £45,000 - £50,000 + Company Package

Construction / Property

Warrington

Customer Service Manager

Reporting to the Managing Director, you will be a key member of the Management team with responsibility for developing the strategy to deliver my clients ambitious customer service and quality targets. You will provide direction to ensure effective management of operation with responsibility for operational activity and financial performance of all projects carried out by your team. You will demonstrate a proactive attitude to change by drawing on your experience in directing your team to exceed customer expectations and continuously improve how my client deliver our business.

Accountabilities

  • Provide direction to the operational team to ensure delivery of pre-set targets within our Customer Charter:
  • Quality standards of pre-handover homes / Liaise with the Construction team
  • Maintenance programme(s)
  • Customer complaints
  • Effective communication with all customers
  • Ensure improvement in Customer Satisfaction results
  • Manage maintenance budgets
  • Maintain CRM module info for management info
  • Reduction of defects through proactive management
  • Development of Customer Service Business Process
  • Manage commercial performance of the customer services department to achieve business plan targets.
  • Recruit, motivate and continuously develop required skills within your team to deliver
  • Build and maintain effective working relationships with internal and external project teams to maximise success of your department and positively impact on customer satisfaction.
  • Establish strong links with all Divisional departments, but particularly Sales and Construction to deliver the Customer Service ethos / culture through the Division.
  • Maximise the benefits of and deliver continuous improvement to current business process
  • Effectively manage NHBC resolutions and reports

Essential Technical Expertise

  • Evidence of managing a customer service function
  • Microsoft office skills, particularly Excel

To apply, please e-mail your CV to lauren.adamson@russell-taylor.co.uk or contact me on 0151 737 5560

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