The client is a Contract Packing and eCommerce fulfilment centre, established in 2014 from an existing packing business.
Based across 2 sites but this role would be focusing on their Haydock site.
They have over 30 years' experience in the contract packing industry, supplying warehousing, assembly and distribution services to local, national and international companies from a wide variety of industries.
Their excellent reputation has been established through our professional and friendly customer service team along with our can-do attitude to all projects regardless of size.
The Ideal candidate will have knowledge of a range of sales channels including: Amazon, Ebay, Magento and Shopify etc. The fulfilment aspect of the business will be your core responsibility and you will need to manage a small team of warehouse staff.
Using the Skills
We require strong multitasking and organizational skills to handle the roles that come with order processing. They must ensure customer orders are properly received, processed and delivered, manage the fulfilment staff and at the same time, liaise with delivery partners. Well versed with use of order processing software, we require good computer skills to use this program (Mintsoft). We also require interpersonal and communication skills to effectively interact with customers and providers of transportation and logistics services.
A key duty is to lead the execution of customer orders. When a customer purchases products, the manager reviews the order and authorises the sales department to package the order. Then supervises this activity to ensure all the ordered products are packaged, verifies that the package is correctly labelled with the customer's shipping address and dispatches it to the firm's logistics partner for shipping. Afterwards, they may instruct someone or themselves update the customer on the order's status.
Monitoring the Inventory
Serve as a link between distribution centre and manufacturing plants. As customers place purchase orders, the managers must ensure that the warehouse has a sufficient number of products to meet customer needs. When the stock is running low, the manager must inform the plant to supply more finished products. Compile reports on the volume and nature of processed orders and submit to supply managers. Once in a while, they may organize training programs to help team and other fulfilment professionals improve their job skills.